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VIDEO TRANSCRIPTION

We don’t know. Hey, what’s up everybody. It’s Justin live from the B2B vault, the payment technology podcast with your host, Alan Copeman and we’ll be providing you educational information about business payments, FinTech, decentralized finance, and the technology businesses use in today’s. And in today’s special episode, this is episode 100.

Woohoo. Ha. We did it. Yeah. Rocky, Rocky high five Rocky. Yeah, there you go. High buddy. We’re live anyway. Yeah, man. So episode 100. Um, you know, we don’t really have like a specific topic. Uh, we will be announcing the winner of, well, the three winners of the, of the giveaway. We got some other, you know, prizes to give away for the questions that were asked.

Um, we’re gonna reflect on a couple of the, I mean, talk about the five, the top five podcasts of the, of the 100 that have already aired. Um, Reflect on just whatever we wanna talk about. And yeah. Then some people wrote some questions in and we got some lot of messages. Congratulations on episode 100. Of course.

Thank you to everybody. You thank you to everybody who wrote in. So shout out to all the FA the listeners, the, you know, the, the people are really out there that, you know, listen every faithfully, every episode, you know, there’s. I’d say this is about a hundred of you guys, something like that, that you could just really tell that, uh, that the content is being consumed and that’s great.

Yeah. Cuz we see people that access the content through our blog on the website, we see people going on the different platforms. Yep. Apple, Spotify, a few other platforms, YouTube, YouTube is very popular, more, we’re getting, uh, a lot more plays on YouTube, more subscribers. Yep. And more subscribers. And, uh, you know, it’s nice.

And you know, and I’ve gotten comments from customers. We’ve had few. People potential clients contact us, you know, right. Say, oh yeah, checked out the podcast. Really great information. Really appreciated it. I learned a lot. Sometimes we even do a podcast based on what customers are giving us for feedback during, you know, a week.

Right. Getting a lot of, you know, it’s the same question or business types or we’re going to a convention or there’s a convention in the area that we’re attending Uhhuh. Then we do a podcast based around. Those are always, uh, popular episodes when we, you know, like the, yeah, we went to the alternative payment expo, the CBD expo.

We went to the CBD expo. We went to that emerge, which was a big Bitcoin startup. 2020. Yeah. Bitcoin 20, 22 already got tickets to go to Bitcoin 20, 23. So it’s, it’s exciting. When we go out to a conference, I’m going to a conference, the digital payments conference in Atlanta, the 22nd, 23rd and 24th. And the first two days is all about payments for businesses.

And then the second day is about, um, the second day I’m speaking in the morning. The future of point of sale, which is that’s cool, an interesting topic and about, you know, can small businesses, um, compete with large businesses and can small businesses actually do what’s called omnichannel or Omni commerce type business.

And we’re gonna talk about the platform that we’re in a slow launch doing right now that gives merchant small merchant. Smaller merchants, small merchants, medium size merchants, the ability to ha to give their customers an omnichannel experience, which is important, whether you’re selling B to C or B to B, right.

Is given that. That smooth payment experience to your customers. We talk about this all the time. Mm-hmm you know, the next podcast we’re airing is all about that for B2B. So what were the top five episodes, Justin? All right. So coming in number one. Um, was episode number 92, which is obviously fairly recent.

What is FinTech? Obviously? You know, if we talk about FinTech constantly, you know? Right. And I gave my specific definition, this is software where money’s being moved, right. Or payments are being made. Right. And we see people live on the podcast. So if you have a question or you wanna leave us a comment, we can see.

And you can ask a question. Uh, number two was the Dick Durban, FinTech Friday special, right? Where you were talking about your buddy over there, you know, that’s your friend, Senator. Richard Dick Durban. And you know, that was one of the questions somebody asked. They were like, who’s this Dick Durban guy.

And I was, you know, so we’ll explain. So Dick Durban is a Senator. I don’t even care what baby’s from. And what party doesn’t matter, but he has basically, he basically is had an ongoing war for over 10 years with visa and MasterCard. So all the time it’s they did the Durban amendment in 2010. We talk about that, right.

Another podcast, right. Which is supposed to save small businesses money, and it didn’t accomplish that. Now he wants to do this other, this credit card competition. , that’s not gonna save small businesses, any money. It’s not gonna say. And on top of that, there was already a law, a legal case in 2006, which everybody seems to be ignoring as part of the story.

Of this. And in 2006 visa took first data to court and said, it’s antitrust, what they wanted to do. And this is the same thing that Durbin wants to do. So this is only gonna help big businesses. This is not gonna help small businesses like what we’re doing now. We’re we, we come out with a brand new product that you’re gonna see soon, and it’s basically an omnichannel product.

That’s gonna level the playing. Right, right. Don’t you think that’s leveling the playing field for merchants from, from what I can gather? Yes. Yeah, because you’re gonna be able to do everything you need to do at a one dashboard. It makes it really simple. I can see how for, for people like web developers and service people who it’s gonna really be help you guys a lot.

Yeah. It’s gonna help even a retail store. Yeah. It’s gonna help you level the plane, not like Macy’s retail, small retail store, you know, Justin’s t-shirt shop. Yep. Gonna for that’s gonna help you level the playing field so that you can, you can level the playing field field for visual artists, for people who are selling artwork.

Yeah. You know, who are at like, Art pop up art shows. Right. It’s perfect for that. You could just literally send them a text message and you could just pay it. Right. They’re gonna, we’re gonna be coming out with the mobile, uh, card reader. Yeah. And you’ll be able to link everything together. And one account those, the QuickBooks, if you want, if you’re sending invoices, it’s, it’s really nice.

Yeah. It is really doing everything. I’m learning more and more about it every day. They’re they’re rolling it out slowly, so right. You know, we’re we’re we get to play around in the back. Paul and we’re, and we’re adding in like the different services and make, gonna make it easy for people to order the, the equipment that they need.

And it’s all, what’s great about it is you don’t have to buy it. It’s all in a rental program, which is awesome. You can buy it though, right. But, but we’re promoting the rental program. Yeah. Because it’s much easier you have the rental program and then if the equipment gets upgraded or it breaks, you get it replaced.

Yep. There you go. No. Yep. You know, it’s awesome. So what’s the number three podcast was the future of payments, the future of payments, uh, episode number 38. That’s always, you know, when you talk about, when we talk about just the advancement of technology, uh, I think it’s, you know, really intriguing to people who have, who have no idea, you know, like when, yeah, when you, when I first started this, you know, working with you, you.

I didn’t really know much, you know, I knew about PayPal. I knew about Stripe, you know? Right. I didn’t understand the merchant. I didn’t, you know, there’s just a lot to try to grasp. Okay. But I think that when we talk about the Fu the future of payments and where we were, as far as like cash checks, debit credit, then the small little boxes, like you got to see all the I’ve literally, you know, like I said, I argue with everybody.

I think our, my generation is the coolest generation. We have literally seen technology. Exactly from, from, from way, you know, from nothing to, to, to now, to the main it’s really crazy. Um, so yeah, I mean the future of payments to, uh, that pod is always great. Um, number four was, uh, understanding high risk merchants, episode 98, another one that’s more recent.

I don’t know what’s going on. Maybe it’s. the way the algorithm is, is popping up. That the newer, the newer episodes are more popular. I don’t know. I, I don’t know. More people are listening to the newer ones. No, but even like, there’s one that’s called the business of payments. Yeah. That one is that one’s popular, but it’s, it’s less like number seven.

Okay. Cause I just that’s because these newer ones have, must have pushed him down. Yeah. Cause cause then number five is July’s is, uh, Episode of the payment trends. Yeah. And payment trends seems to be a very popular episode when we do it, because we’re talking about what are the trends in payments, new companies, you know, and I, you know, we always, when we talk about that, we talk about news.

So one of the things that’s always in the news is, is, you know, Congress is. With their, all their committees and all their agencies and all that. And we were talking about that this competition infin, you know, in payments thing, and then they, and then they were talking about how innovation is outpacing regulation.

Yeah. It’s new and the amount of FinTech, um, innovation that’s going on is amazing. Oh, so here’s somebody asking a question about Durban. And people don’t know what that amendment is. So the Durban amendment basically gave the merchants business owners, the right where one, they could set a $10 minimum if you could use a credit card.

Mm. So they didn’t have, they could do it. So like you go into the gas station and you walk into the gas station and you have to spend more than whatever they set to, to make the purchase. Usually it’s $10. Right? That’s the legal where I was at. It was five. No, but I’m saying the legal. They’re supposed to have a sign, but the legal limit, it was always written in cran.

It’s supposed to be its supposed to be tens five, not allowed. And then the other thing that allowed is merchants to basically pass the fee. So let’s say a merchant once the pass 3%, 2%, 4% to their client, the limit was 4% in Durban, which was the Durban amendment part of the, um, Part of the DOD Frank act.

So the significance of this for merchants, which is another question being asked is that gives merchants the freedom to do what they want. If you want to pass the fee to your customers, you could do it. You don’t want to do it. You don’t have to do it. And merchants ask me all the time. Is it good to do.

And I said, tell ’em I go listen, based on who your competitors are based on what’s going on. I mean, now, like, you know, what are you gonna do? Keep RA you know, how many times can you keep raising your prices, right? Yeah. So you can do cash discount. I can tell you right now, 80%, eight outta 10 retail businesses, we sign.

Pass the fee. And I would say that with other businesses that are not card present. Right, right. Like they’re not card present. Mm-hmm then they’re gonna get they’re they’re they’re, they’re passing the fee too, but sometimes it’s 1%, 2%, you know, because they’re trying to recover at least something, you know, here’s a question from Brad.

Have you seen things evolve around more folks, widely accepting crypto is payment, fluctuations and value in transit between payment and acceptance by seller, et cetera. So right now we have a crypto. We have a product where you can have a customer come into your business or do a transaction through an invoice, and you want to get paid.

Brad wants to get paid $10,000 in. In cash. So he sends the invoice for 10,000 and the, the software automatically. Calculates the transition from whatever coin the customer selects. So the customer can select Bitcoin Bitcoin cash, light coin, or Ethereum select more. No, that’s light coin. I said light coin.

Oh, I’m sorry. And then they can, the. They can, uh, well, they do some of the other ones that can be included in there is the lumen coin or whatever. Yeah. That’s Neith roof kidding. Right. But it doesn’t, it depends how the trading is going. Right. They only have include the coins where the trading is high and then they calculate how much coin you need so that the business owner gets $10,000 with 10, you get 10 grand, 10 K.

Right. So whatever the invoice it is that you. You’re gonna get that and no, and if you want add a, a fee to it, you could add a fee, right? Like we have some nightclubs, they add a 5% or 10% fee on top. And then they give the customer the, whatever, the, the club dollars, right? Cause they paid them in crypto.

Now they have club dollars. They can use it for tipping. They can use it to pay for bottles, for drinks, for food, whatever they want. Right. They can use it to pay for their V I P private area in their. So it’s, you know, and he said fluctuations endowed. So there’s no VA there’s no fluctuation because it’s a guaranteed.

Thing that you’re gonna get your 10 grand, right? It’s guaranteed. You’re getting 10. You send the invoice for 10 grand, 10 grand going in your bank account. If you chose not to pass the fee, then let’s say the fee comes out right of the 10 grand. But if you pass the fee, most people don’t even care. Cuz it’s actually cheaper to do a transaction to buy something with crypto than it is to cash it out, get the money in your account and then spend.

Even if you hand person the cash mean cheaper end is just saving you time. Yeah. It’s cheaper. And it’s faster way faster. Yeah. Way faster. I mean, we’ve done. We just did a real estate transaction. It was a $1.1 million that went through. Yeah. Nice real estate transaction where somebody used Bitcoin to purchase.

Yeah. I mean, so like condo in Miami, it’s like, when you’re saying evolve, dude, it’s evolving to real estate. We got, uh, jewelry, jewelry, stores, cars, car dealerships. Uh, luxury car dealership, boats, boat, selling boats. Yeah. We have a guy art. Oh, you know what else we have, we signed up a company where you buy the, the jet time.

Oh, nice. The jet. You know, what kinds of payment solutions do you see being major game changers when it comes to consumer behavior? Over the next decade. That’s gonna be, that’s a good question. Shout out to GoDaddy one of our partners, our partner, by the way. Thank you. We don’t know who that is from GoDaddy we’ll guess that it’s Cassandra, maybe she can write it.

We, they can put their name in we’ll know who it is. Hey, you could win a, we could choose you. You could win a prize. Yeah. Payment solutions are definitely consumer behavior is definitely changing. So the ability for a business to send a payment request by email, by text message. To get a customer to pay electronic invoicing.

These are all things. These trends were have been around for years during the pandemic. I saw all of them accelerate, and I think that they’re gonna continue to, to grow rapidly. The other thing that I think that we’re gonna see a consumer trend is even though. Like Instacart, like blew up. Right. Everybody getting their groceries delivered.

Right. Right. And then more companies started doing it. Right. Mm-hmm delivering groceries. I think you’re gonna see more stores start to add in curbside pickup in store pickup. This is gonna be that’s why Omnicom, omnichannel and having your retail store and. Website link together, right? So you can deliver those services.

So your customers not going to Walmart, not going to, to Amazon, not shopping from major retailers, having the ability to take your store inventory. Putting it on a website and doing it quickly and efficiently. I mean, this is gonna be like, like, what you’re saying is really the way that small businesses are gonna be able to, to go to survive and survive over the next 10 years.

Yeah, sure. I mean, rep, let me tell you, we go back to this all the time. I tell Justin, you know, olive garden, right? Sure. They do a great job. Shout out order, rough garden order order online. They tell you your food’s ready. You drive up. You tell, you send ’em tell ’em what space you’re in. I think they do it through a text, right?

No, it tells you, I thought it tells you, or it tells you what space to pull in the part. Yeah. You pull into the space. You tell ’em you’re there they come out and bring the grocery, the food, the food, uh Wendy’s. They want people to order on their app. Then you pull into the parking lot. You tell ’em you’re there.

They ask you what kind of car you’re in. Yeah. And they come and bring your food out. If businesses aren’t doing that and figuring out ways to, to, to, to make the consumers purchase, like streamline it. Right. I’m sorry, but you’re not gonna last. And even like, McDonald’s they have it where. You can McDonald’s has it.

I think you can order online and then your food everywhere. If your food’s ready when you get to the window. Yeah. You go to the drive through yeah. Ordered online, my name, whatever the code is, you can skip people when you order online through the drive through. I remember I was in some of them have.

Where it’s two, they have two pickups. So they two line they should to Starbucks. Starbucks has it. You can order your food beforehand, and then you scan the QR code and they already have your coffee ready for you before you even walk in the door and, and places like QSR need to need to get with it and get, do what McDonald’s is doing.

You walk in now, there’s not five cashiers. They got. Kiosks you walk up and order your food. Tell ’em, oh, I want this burger, no mustard, whatever, no ketchup, this that the other. And then you go, they call out your name and then you go up and get your food or they bring it out to you, you know, to your table.

Or you take a number at some places. I mean, let me tell you, like, things are changing. I mean, I’ve walked into many full service restaurants, right? Mm-hmm and then the full service re. The, uh, they don’t have enough waiters. Right. And then, you know, what, what are they gonna do? They’re gonna have to come up with something where people are sitting at the table and.

Ordering the food themselves maybe, and paying for it right there and paying for it right there. Then the waiter just comes, you know, you just have people in the restaurant that are bringing out the water and bringing the food to the table. Right. Mm-hmm and serving and serving the food. I mean, I don’t know if that’ll go over great in like every kind of restaurant, but I think we might see like an operator that says, Hey, maybe I can make that experience really cool.

You know, maybe they could figure it out and maybe they would come up with a way. I remember years ago there was a restaurant. I can’t remember if I was li think it was li I was living in Dallas and they actually had like, this. That a tablet on the, that a computer on the table. Yeah. And you just put your order in on the computer.

It’s pretty limited to your changes. Yeah. Well, you know, with this, as far as the, uh, you know, the, the kinds of solutions, obviously, we’re gonna say crypto. Yeah. Think crypto buy now pay later is gonna get offered more and more, um, financing solutions for business like businesses, offering financing solutions absolutely is definitely growing.

Um, you know, here’s another question about what are some of the pain points in the merchant space right now? What verticals, what businesses? I think the restaurant business has the biggest challenge. Any business where you have to depend on labor. You know, where you have, uh, heavy labor. And I worked in the restaurant business for 20 years, so we know , but I’m just saying before I got into this business.

Yes, sir. So what are some pain points? No, the pain points are, you know, the lack, you know, help in the business, you know, the ability to hire, right. And the other big pain point right now is price. And inflation mean what kind of prices? Well, the prices of you’re paying more for your employees. You’re paying more for goods mm-hmm and that, you know, there’s got, hopefully that’s gonna not last much longer because some bus, I mean, You know, we go out to eat and then we look at you, look at the bill and you go, wow.

Or you go to the grocery store and you look at the bill and you go, wow. So, you know what happens is, I mean, listen, I’ve been in this business for 20 years, so I remember 2008, 2009, price of gas shot through the roof. The price of everything went through the roof. Businesses were dropping like flies. A lot of businesses.

And there were even people who had like a side hustle business, they closed their side hustle up because they just couldn’t afford. Maintain it. And then you said, well, what verticals have more challenge than others besides the restaurant? I mean, of course restaurants are going through it just cuz of COVID that’s I mean, beyond that, but, well, it’s not COVID, it’s just a, you know, when they were closed for three months, what do you think the employees did?

They figured out other jobs to do, right? And then they don’t want to go back to the restaurant. No, I mean, if you’re not gonna, if you found a better job or maybe during COVID they got so much money, they went to school. I mean, we have a client that’s a, uh, train, like they train people to do, um, medical jobs that only take a few months to, uh, to, to train.

Right. You know? So what other ones besides the restaurants there? Um, I would say. Even the trades have a hard time, like trades. Yeah. Like people that come to your house to fix stuff, contractors, plumbing, electricians, contractors. Everybody has a hard time when they’re trying to hire a contractor to find people that do good quality work.

Right, right. And are trained properly. Right. You know, so I mean, those guys, what you just mentioned. And those are good paying jobs, but they’re good paying jobs, but those, those people are also one of those, the, those group, the, you know, like the services, they’re not utilizing the technology at their hands.

Like they’re still, you know, making draws, getting checks, right. They need to, and they, you need to really step it up and you can start just, Hey, oh, you know, I need to make a draw. Let me text Alan. You know, show him the list of materials that I just bought at home Depot and just send it to him via text.

You don’t have to wait for email. You don’t have to call him and tell him to check your email. You don’t have to go and visit him at his job. You don’t have to disrupt his day. It’s just very convenient. So to all you service industry guys out there, if you need any help, just give us a call. We can help you and then go daddy again.

How does a restaurant know? They have the best payment solution POS and payment processor. What is so with so many different solutions out there? Yeah. The, you know, everything that has to do with, you know, when you’re buying a point of sale, especially in a restaurant, you, you have to look at like, okay.

Some, and I always ask this. When I, when I analyze a point of sale company, I go, okay, like where where’s your, what’s your, uh, What’s your hot area. Like, what’s your thing. Can you put it in and put 20 of these things into place? Right? And then they’ll be like, no. So you have to make sure. No, you have to make sure the sales rep knows exactly what’s going on.

Like you’re gonna do, let’s say you have a big restaurant with a big menu. A cloud based system might not be for you. Right now let’s, you know, you might need a server based system. And what’s funny is I will say it’s funny. That’s server based system server. Yeah. Server. I get it. But a server based system is where there’s a computer in the establishment, in the establishment.

And everything’s running off of that computer. When you have a cloud system, all the information is up on the cloud, right? So they’re hybrid systems where they do. They have a server, both, or they’re using one of the stations, that’s a server. And you know that if you have a place, like, you know, I’ll give you an example.

Like we have a restaurant that we, that we do that we do their merchant processing for. So there’s account 1, 2, 3, 4, 5. 6 7 8, 9, 10, 11, 12, 13, 4 there’s 14 stations. Okay. Well, that’s not gonna work with a cloud based system. It’s on two floors. Well, like it’s not why, why wouldn’t it? Right, because it’s, it’s too much, too much to push up.

yeah, there’s too much. It’s there’s too much handle it too much going on. Yeah. And not gonna work, but let’s say you had a pizza shop and you just need two station. Okay. You could use a cloud based system. Yeah. Sandwich shop. And they’re small. Yeah. Just, it depends if you could have a Sam, not Jimmy John’s, but I mean like Jay’s sandwich shop and I got five Sammy’s on there.

No, but I’m just saying depends on how big the menu is. Right. And what the demand is and all that. And then what do you need to link into the, your, what do you need to link into your, uh, to your software? Oh, do you need time and attendance? Do you. To do cash discount. Do you need to have online ordering for your customers that where, so you want to use the point of sale that can connect your menu to the online thing?

Does it link up to delivery services like Uber eats or door, and then beyond all that you got, what your fees and process, you know? Right. But I’m just saying you gotta, before you do that, you need to think about what’s my budget and then what do I need? Because you wanna make sure you don’t get something that.

That doesn’t need it’s about multi-location or single location, same thing with the point of sale. You wanna make sure if you have multi-location is there a, is there a franchise mode right in the point of sale and things like that for a food truck, you know, food truck, you can do food truck. Can I read you the question?

Yes. Read me the question. Multi-location versus single location. So. Choosing a POS that could serve a franchise versus a food truck. What kinds of hardware? And yes. What kinds of options for the guests? So I’ll tell you, CRA, we’re just in the process now of dealing with a guy that’s getting started with a food truck, right?

Mm-hmm so I said, oh, what do you want to do? So they’re gonna get one. Terminal. And then that terminal needs to be linked to online ordering. So they want the people, when they get there to basically scan a QR code, go to the website, order their food, they don’t want ’em coming up to the truck, ordering the food.

That’s smart. Yeah. And they’re gonna, and they’re gonna, if they can make it efficient, if it runs efficiently, right. They have to train their customer to do that. True. You know, food truck can be pretty quick too. Like I have some food trucks, like I have a guy who takes three food trucks and they go to a concert.

So one food truck has hamburgers and the other one makes chicken fingers and the third food truck makes dessert. Right. And then what they do. They, they have people out in the front with tablets and then they’re just like taking everybody’s order and tell, oh, you know, they text ’em, they get text or email, here’s your thing.

And it sends the message over to the food truck. You can design it however you want. I’ve been to I’ve hooked up food trucks before, and they basically write it down on a piece of paper. And then they just have a little hand, you know, that they pay. No, that’s not a pay link. It’s QR code go into their online ordering website.

It’s just a link. Yeah. It’s just a link. It’s a hyperlink. Yeah, hyperlink. They’re just clicking, like scanning a QR code, but there is a way open to, to make the, a pay link. Well, you could do a payment link if you were gonna sell just a couple of items, right? Make, let’s say you had a food truck and you’re just selling vanilla ice cream and chocolate ice cream.

Boom. You got, you could just put up a webpage and have a payment link. Exactly. Could be done. That would work. Yeah. I mean, it just depends how scale, you know, what’s the scale of what’s going on. Yeah. How fast does it need to move and all that, you know, do you have the capability to have, you know, strong, like, you know, I think, I think of what the restaurant thing, I think that people restaurant knowledge of, but restaurants, what the technology is, what I’m saying.

Right. It’s like, they don’t know the options that they really have, like with pizza. And so they see Clover, right. And they’re like, oh, that’s gotta be it. Right. Because that’s what everybody else. Well, they, you know, you need to educate yourself, right. But I’m saying like, pizza shops have a different thing than a sit down restaurant, right?

Pizza shop, they’re delivering pizzas. You know, they want to keep people’s orders in there. So you have to make sure like, oh, I’m a pizza shop. What does your software do for pizza? You gotta ask the right question. Well, it’s, it’s, let’s do time for the prize, right? Yeah. Let’s let’s let’s pick. So the, the de generator gave us the three names, uh, for the.

Giveaway, but it doesn’t pick like first, second or third. So Hey mama. Um, so yeah. Um, we’re gonna pick the winners out of the hat. We’ll show you right here. It’s Jen, a Dayla and Christopher. Okay. Yeah. So look, there’s nothing else in. No, you know, we’ll put ’em in there, shake it up. Pick the winner, Sarah. Hey guys, the first person is getting drum roll, please.

Are they getting the first prize? Yeah, they get first prize. Jen is the winner of the MEST to goggles. She’s gonna be having a fun time in the metaverse soon. we’re gonna be sending you an email second address so we can mail that to you. Second prize Christopher, the winner of a hundred dollars gas card, and third place goes to a day for the $50 Amazon gift card.

Right. And Ronald applause, you guys thank you for, thank you guys for entering, entering the contest we had over. I meant 2000 entries. Oh, it was? Yeah, there was over 2000. Yeah. Over 2000. Entries of people who confirm their email address. Yep. And mom, your package is on the way. Thank you for asking the question and to answer your question.

What is a digital credit card? Yes, it is a apple pay or Google pay or where you can have an app on your phone and then you store your credit card in there. Or if you have an apple phone, you can apply for the apple credit card. Right. There you go. So I answered your question on Facebook. You didn’t reply, but now you got it.

I love you, mom. I’m. I shouldn’t have told you to, whoever’s asking questions. If you guys send us your email address will send you a swag bag. All right. So you got a box of swag. We got another question. Uh, I don’t know. You just handed me these I’m. Sure. So one, one question was somebody asked. About chargebacks, like how does a consumer do a chargeback?

And then they said, can people do chargebacks on platforms like Venmo, Z cash app, Stripe and square. So consumers can do, you know, they merchants have a merchant agreement and consumers have their agreement with their credit card company. Which says whatever they could come make a complaint and, and get a chargeback.

We just did a whole episode on chargebacks. If you wanna find about chargebacks, there is definitely episodes on chargeback. And so, you know, Mer consumers have to contact their bank and you can charge back like Z Venmo, cash app, stuff like that. It’s hard. In fact, there’s a lawsuit right now going on against Z.

Um, because people got scammed, so I’m sure. Oh yeah, no, we were talking about that in one of the payment checks. Yeah. So one of the things that I’m sure is going on right now, I can tell you now, like with Zelle, um, they stepped it up. So when I go to my bank and I need to Zelle somebody money and I add someone in.

Sends me a text message. Yes. That does. I added them into the Z. Wasn’t doing that before? No. And then after you send a transaction, it sends you another one. You gotta put the code in to verify that, to verify. So then Zelle stepped it up, but they’re getting there. They’re getting sued big time right now.

And a couple of I’m surprised cash app. Isn’t getting sued for all the, I mean, all the people that get hacked on their cash app. Well, they are, there’s, they’re having their, like a. Complaint now going on in Congress, actually we talked, we, uh, we briefly touched on this where Congress is, wants to talk to all these companies.

I thought, I didn’t remember hearing cash app’s name. Yeah. Well, they they’re. The Congress wants all these companies to come before Congress that do these P to P payments and they want them to explain to them their business model. Yeah. And what they’re doing to stop. It’s very important. And then Stripe and square.

Yeah. You can do a chargeback the same thing. And I can tell you if you’re a merchant using Stripe square or PayPal, they don’t really care when you get a chargeback. The reason they don’t care is they’re the me, the, the merchant of record. Right? So any of these payment things like chime and all this stuff, all those companies they’re on the hot seat right now with Congress.

What we talked about regulat, uh, innovation as outpaced regulation. Yep. And they’re coming after these companies to make sure that they are, what are they doing with the data? What are they doing with people’s personal data? How, what are, how are they tracking things? What are they doing about fraud? What are they doing about, you know, KYC, know your customer?

What are they doing about AML? Anti-money launder. Right. It’s very, very, very important to, to, to, to do, to do this. And you know, the, you know, Congress is going after these companies. I wouldn’t, I would say they’re not going after ’em as hard as Dick Durban is going after visa, MasterCard, but they’re definitely and small business.

Yeah. And small businesses. Um, that another question, same thing, you know, like, oh, what was the other question? What is omnichannel? So omnichannel is the ability for, it sounds so scary. I’m sorry. Right? The ability for merchants to have one. Basically one dashboard and then control all their payments. So payments on their credit card machines, whether it’s a one sitting in the store, a mobile machine, you know, sending out payment request via text and email, sending out an invoice, hooking up your website or your online ordering, or your eCommerce website.

And then being able to view all that in the dashboard, because one place right. Centralized it to. Place for you to manage all of that. Right. And we can help you set that up right today. When I first started in the business, if somebody wanted to do anything remotely close to that, you need to have two or three merchant accounts.

Really? Oh yeah. They were like, oh no, no, no, we can’t mix it all together. Now everybody’s all put it together. One. Yeah, but it’s easier. Big old gumbo product. It’s easier for the business. Now. I like it to compete against the bigger, the bigger companies. So we got that. When we got that one, we talked about who is Dick Durban?

My mom has, oh, here was another. Here was another question. Why are this was asked by a guy. Lawrence. Why are many merchants charging their Mer, their customers two, three, 4% or more? Even some businesses have added a in the past a COVID fee and now an inflation fee. And he’s saying, it sounds like a big ripoff.

So the answer to that is the cash discount laws. So you have cash discount. You have surcharging. All of that was covered in the Durbin amendment in 2010, which gives merchants the right to run those programs. Now, all these other fees, you know, people we’re talking about like in New York, The, the state gave businesses the ability to say, oh, we want to charge a 10% COVID fee is had to go buy all these masks and extra cleaning and da, da, da, da.

I don’t, I don’t disagree with that or argue it. No. And then I saw a restaurant recently. It was a diner in my area. I don’t want to name the name of the place. Okay. Don’t no, I’m not gonna name it, but they’ve been bashed and I don’t like. Because they raised their prices, right? No, they didn’t raise their prices.

They just added like an 8% inflation fee that it’s one of these diners, but this started during COVID didn’t it? No, no, that was a different one. Yeah, that was a different one. Oh, that was one we talked about in New York that had some crazy, no I’m you said you were going to the one restaurant and they said that there was a COVID they raised their prices cuz of COVID yeah, they raised their prices cause they, they raised them through the roof.

So there’s a different restaurant. There’s a different restaurant. They added an 8% fee on there. Yeah. And 8% they’re not doing, they should just do cash discount. Right? And then charge people 4%, but they’re not doing that. They’re adding a 8% thing, but it’s one of these restaurants where the rest, the menu is like a.

Oh, you know, so what are they gonna do? They’re gonna take like little white pieces of paper, white stickers, and cover all, everything and write in new prices every day. It’s, it’s crazy. And, and they’re covenant. And then that some of the menu items they can’t get. So they have to tell people they don’t have the menu item, you know, and it’s hard.

That’s why a lot of places, but they deal with an older type client. So that client, that clientele wants the menu, that they’re the menu. You know, those are the same people that are paying with checks. I go to a, me, I go to a restaurant, you have to scan the QR code, see the menu on the phone, the guys I said, oh, what happened to the printed menu?

The guys, the prices are changing. I’m joking rapidly. The prices are changing. I still paying with checks. I’m paying now. There are people that my mom loves write checks out. Still loves the check. that’s like a generational thing though. Yeah. She loves checks, checks. She had her balance sheet. She cherished that thing.

Yeah. If you took, touched the pin that she used to write checks you’re in trouble. No, my mom loves to write checks. that’s funny. No, but you know, merchants can do that. They can charge the fee. Is it a little outrageous? Listen, if people don’t like it, they don’t have to go back to the restaurant. I, I mean, I don’t know what else to, I don’t know what else to tell you, but you know, the businesses have the right to charge up to 4%.

I think if you don’t have, and, and the other thing is, do they have the money to keep reprinting the menu? Reprinting the menu, reprinting the menu? Yeah. I mean, I can, we can, when we go to the one place, Adam and Joe’s yeah. You know, I, I like how they set it up, you know, there’s an incentive to, to, to order digitally.

Right. You know what I mean? Yes. To. One to stop from everyone touching the, the paper. Right. And then, well, they give you like a free cookie. Yeah. They give you a cookie and a soda. Yeah. Shout out to Adam and the Joe’s local business. If you were lucky, if you were ever in Fort Lauderdale and you’re looking for a sandwich to eat on a Friday afternoon, stop in over there and they’ll hook you up.

Um, anyway. Yeah. So, I mean, So there was a good victory today for small businesses, a big victory. So we got a letter. I got an email right before the podcast on the national Federation of independent businesses, which fights for small businesses and the 3.8% additional tax that was in the whatever inflation bill.

They took it outta here. They took it. In the Senate. So now the bill is in the house. There’s a, there’s a, they wrote, they wanted, there’s an amendment that they want done to it. No, no. So what happens in Congress? Let’s just explain this. So people understand you got a bill starts either in the house. In the house or the Senate.

So if it starts in the house, then they send the bill to the Senate and the Senate has the vote. If it starts in the Senate, then they gotta send it over to the house. So that either one of them, when they send it back and forth can make changes. But if they make changes, then they gotta send it back to the other place.

So today what we’re gonna put in the podcast, um, notes, or maybe we’ll PO we’ll post it up on our social media. A link from the national Federation of independent businesses. I’ll give it to Justin after the podcast, we’ll put it out on all our social media click that link. If you own a business you want, or you want to support small businesses, cuz you have relatives and friends that own a small business.

And believe me, you have small business. Is somebody running out of their house or somebody doing $5 million a month. They’re still considered a small business. 5 million is, is nothing I learned. I was, I was, this is for a different podcast. And I think that it should be talked about, but it was about, uh, Latin American owned businesses.

There’s a lot of, there’s a lot of minority owned businesses, period. Well, I’m specific. Yeah. Latin American businesses. There’s all types in south Florida. It’s a mishmash of everybody. Oh my God. Yeah. I meet people. Whatever, they’re whatever they want to be called. Black, African American Indian people that are the Indians from the Indian reservation.

That’s over native, Semial native, native American Indian. You have to be careful. I don’t, whatever people with the alphabet stop blacks. Let’s go. No, no, but I’m just saying there’s all types of businesses out there. Yes. This tax is basically a double tax because businesses, people go, oh, businesses don’t pay tax.

Yes. Yes. Ma’am business. You have your profit. Your profit, that in your business is on a business tax return. That profit goes on your personal tax, on the person who owns the business or partners in that business. All that profit goes on their personal tax return and they pay taxes on it and they wanted to add 3.8% to that.

So that’s basically double taxation. Yes. Which is against the constitution. It’s here’s nuts. It’s not allowed double taxations, not allowed. I don’t care. What, who owns the business. Right. No matter what. So if you own a business, you have a friend that owns a business. You have a family member that owns a business.

You go into small businesses, go to our social media. The link will be up by the end of today, and you can go click it and support that, right? Your Congress people. Well, we’ll pin that on top of one of our page on top of a social media page. Yeah. We’ll pin it to the top of all the social media, get it done.

So if you wanna follow us on social media, At B2B vault, everywhere. Twitter, Facebook, Instagram, TikTok, LinkedIn. You know, YouTube and YouTube is everywhere. You wanna listen to the podcast, we can listen in video format on YouTube, or you can visit us on any of the platforms, apple, iHeart, Stitcher, Google podcast, apple podcast, Pandora podcast, Samsung podcast.

The list is endless. Every time I. We were on, we got a message from some company one day on Twitter, they were like, oh, are you on our platform? We looked, yep. We were on the platform. We claimed the podcast. And that was the end of that. Well, before we ended, I mean, yeah, I just, you know, I think there’s, we should, for me anyway, I just wanted to say a few things, you know, like.

I never, uh, in a million years would’ve thought that I would’ve been doing a podcast with a 65 year old. I’m not 65, 63. I’m sorry. 62 62. I’m sorry. um, it, you know, it, it, for me, it’s, it, it is been a hell of a learning experience. Uh, you know, like you and I, we don’t always see eye to eye. When I first started this podcast, I wasn’t even in the video.

Right. Like I was in the back and he would, and it was terrible. Like we, we would sit there, we almost yelling at each other to, so that you could hear what we were saying. Well, you didn’t really want to participate that. Cuz I didn’t know anything about paint process that I was teaching you. Right. Okay.

We’ve learned a lot about payment. Justin has learned more about payment processing in the last year that most people like he’s getting, like, he’s getting like he’s working with it every day. and we’re doing two or three podcasts every week and he’s learning about products all the time. So it he’s gotten a really good, you got like a university degree and payment processing.

They should have like some, you could probably put a course together and make money off of it. You really want it to, but I’m not helping you do that. We got enough work to do. Yeah, exactly. We have enough work today. Um, but yeah, man, what I was saying, I just, you know, I was reflecting on this this morning.

Um, I recently start writing in my journal. Again, what I wanted to say is, is that this podcast, I was a very creative person. I’m a, I’m a web developer. I like, you know, I love graffiti. There’s just a lot of hip hop, whatever. So I’m a very creative guy, right? Yes. And so I used to write lyric poem, poetry, and rap songs, whatever.

And I re you know, I haven’t had like. The creative bug in a really long time. Right. So when I started this podcast, I still was like, mm, mm, mm didn’t really? And then I seen you kind of struggling to fig you know, like you, can’t not struggling, but just to, it’s just you, right? Yeah. And you can’t payment processing uses only so much.

You it’s like coming. Well, no, you tell me sometimes, like it’s a little boring, boring, but you know what? We found like a. Mix between the two of us, because I’ve been a business owner, you’ve been a business owner. So when I talk about payment processing, you sort of look at it as a business owner. Exactly.

And ask me questions. And that’s what gives the podcast an interesting dynamic. It’s not two payment processing professionals. No, exactly. Sitting here spinning out a bunch of stuff to totally different creative minds going back and forth. I, I just wanna say, yeah, that thank you for like pushing me to.

You know, like to find your voice? Um, well, I always had a voice, but I with wanted to, I just wanna say, thanks, man. I took you out from the back. You helped, you helped me, you know, get my creative, you know, juices flowing and, and that’s cool. My wife appreciates it. My kids can see a little bit of a difference in me and sh stuff.

Sorry. Uh, but. You know, I don’t know, man. It’s been cool. It’s a hundred episodes down. Um, yeah, we’re gonna do a hundred more. Absolutely. Absolutely. Man rock on piece. No, the podcast is, you know, we started out and it was very rough. And we didn’t know where it was gonna go. And then we started to, you know, Justin started to warm up to the idea, like he could participate more and feel like, but we had this monetize, right?

Like I’m always trying to figure out a way to make more money. Okay. Jay want Jay’s about the dollar dollar, dollar bill y’all cash rules, everything around me. Show me the money sign. Put it in my hand anyway, real quick. We’re gonna announce the winners again. First. Jen Stabler at North Carolina, she won the Oculus, uh, Christopher sta STTs.

I’m sorry if I’m butchering your guys’s name of Kentucky, you won the a hundred dollars gas card and Aela Adela Gonzalez of Louisiana. You won the $50 Amazon gift card. So I will be contacting you guys via email. um, you did leave your actually, I’m gonna send you a text. I’m not even going to, I’m gonna go straight.

Yeah, go straight to that. Bypass it. I’m gonna get your, uh, address and then we’ll have that shipped out to you. AAP. Again, thanks for, to all the listeners over the past. You know, what is it? Eight months only. Yeah. Thank you for everybody. Who’s listening to the podcast, leaving us comments, contacting us. If you wanna book an appointment, we have our text messaging up.

Text the word book to 9 5 4 8 2 7 9 8 1 8. Again, you can visit the website. Be vault.info, peace, peace, everybody. Have a great day. Thank you.

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