Case Study: How Nationwide Payment Systems Modernized Feed Stores with NCR Counterpoint and Dual Pricing to Boost Profitability 

Executive Summary 

In a rapidly evolving retail landscape, outdated POS systems can hold businesses back. Two feed stores—each struggling with legacy systems like QuickBooks POS and another unnamed outdated solution—were caught in such a bind. Slow transactions, unsupported software, and high credit card processing fees were not just inconveniences, they were direct threats to profitability. 

Enter Nationwide Payment Systems (NPS). With an expert implementation of NCR Counterpoint POS and innovative dual pricing strategies, these feed stores didn’t just modernize their tech—they cut their credit card processing costs dramatically. In fact, the savings alone paid for their new POS systems within just a few months. 

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About the Clients 

• Feed Store A: A mid-sized agricultural supply business using QuickBooks POS. Struggled with inefficiencies, no longer received support or updates, and lacked the ability to scale operations.  

Processing Volume $1.2M a month – $1.5M a month  

• Feed Store B: Relied on another outdated POS platform with limited inventory management tools and no integrated payments, leading to frequent transaction errors and manual data entry. 

Processing Volume $400K a month to $500K a month 

Both stores were experiencing: 

• Long checkout times 

• No e-commerce capabilities 

• No integrated payments  

• High processing fees 

• Growing frustration from staff and customers alike 

The Challenge 

These feed stores faced three major issues: 

1. Outdated POS Systems 
   Both stores were using systems that no longer received updates or security patches, putting them at risk of compliance issues and data breaches. Systems were no longer PCI Compliant.  

1. High Cost of Credit Card Processing 
   Without any cost-sharing mechanisms, the stores absorbed the full brunt of processing fees, which cut into margins month after month. 

1. Operational Inefficiencies 
   Inventory tracking was manual and error prone. Long checkout lines were driving customer dissatisfaction, and the lack of integration with accounting software increased administrative overhead. 

The Solution 

Nationwide Payment Systems stepped in with a tailored strategy for each feed store: 

1. Upgrade to NCR Counterpoint POS

• Scalable for current and future needs 

• Real-time inventory management 

• Custom programming to handle bulk pricing, seasonal SKUs, and QuickBooks syncing. 

• Integrated e-commerce functionality 

2. Implementation of Dual Pricing

• Customers see both cash and card prices at checkout. 

• Encourages cash payments, reducing card processing volume. 

• Fully compliant and seamlessly integrated into NCR Counterpoint 

3. Hands-On Transition Support

• Minimal downtime during installation 

• Complete data migration from legacy systems 

• Onsite and remote training for staff 

• Ongoing technical and programming support 

The Results 

Massive Cost Savings 

By introducing dual pricing: 

• Feed Store A saved over $30,000/month in card processing fees. 

• Feed Store B reported $10,000/month in savings after implementation. 

These savings were reinvested to cover the full cost of the new POS system within 3–4 months, making the switch not just logical but financially compelling. 

Improved Operations 

• Checkout times were cut by 50%, improving customer experience. 

• Inventory errors dropped significantly due to real-time tracking. 

• Staff productivity increased with better workflow automation. 

Future-Proofed Business 

• E-commerce platforms launched within 60 days of implementation. 

• Customers now shop online and pick up in-store—improving sales volume and convenience. 

• Both stores now enjoy peace of mind with PCI compliance and secure transactions. 

Client Testimonials 

Owner, Feed Store A: 
“We were drowning in fees and inefficiencies. NPS gave us the tools and support to take back control. The POS paid for itself faster than I imagined—it’s the best move we’ve made in years.” Built in discounting for certain customers saved a lot of time and manual work. 

Manager, Feed Store B: 
“Our old system was holding us back. NCR Counterpoint with dual pricing changed the game. Now we’re faster, learner, and more profitable.” Also, the card on file feature works great for our repeat larger clients. 

Ready to make a call? 

This case study shows how Nationwide Payment Systems and NCR Counterpoint helped two feed stores escape outdated tech, slash credit card fees, and build stronger, more efficient operations. With tailored programming, unmatched dealer support, and smart payment solutions like dual pricing, these businesses not only survived—but thrived. 

Whether you’re stuck on QuickBooks POS or using another legacy system, now is the time to evolve. Let the system pay for itself—with the savings you didn’t know were possible. 

Ready to modernize your feed store? 
👉 Book your free consultation with Nationwide Payment Systems today. 

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