Previously featured on Forbes Business Council Digital commerce has both given merchants more ways to accept payments and given criminals more ways to intercept and steal payment transactions. A 2023 LexisNexis study found that 60% of ecommerce merchants and 53% of...
Previously featured on Forbes Business Council It’s not uncommon to hear a company brag about its stellar sales force, but what about its service force? These hidden heroes have a significant impact on a company’s reputation and bottom line. As I’ve learned...
Previously featured on Forbes Business Council In a world where customers expect instant approvals, funding and deliveries, customer experience is the new battleground for companies of all sizes. Today, providing great service means more than answering a call by the...
Previously featured on Forbes Business Council As Malcolm Gladwell noted in his 2002 business bestseller, The Tipping Point, little things can make a big difference, especially when it comes to hospitality and service workers, who rely on gratuities to supplement...
Previously featured on Forbes Business Council What new skills can businesses teach self-learning robots? For world-leading experts at the International Federation of Robotics, the answer is plenty. The IFR’s annual report found that 3.9 million robots in 40...
Previously featured on Forbes Business Council The first introduction of a new product or service is just the tip of the iceberg when it comes to crafting a successful marketing campaign. From selecting a target audience to making adjustments based on customer...
