Uncategorized Archives

Friendly Fraud vs. a Legitimate Customer Complaint: How to Tell the Difference

by Allen Kopelman | Oct 20, 2026 | Uncategorized

The fastest way to tell friendly fraud from a legitimate complaint is to look at what the customer did before the dispute. A real complaint usually leaves a trail: a message to you, a return request, a delivery problem or a billing mistake you can find in your own...

How to Choose a Payment Gateway: Hosted, Integrated or Virtual Terminal

by Allen Kopelman | Oct 20, 2026 | Uncategorized

The right payment gateway depends less on brand names and more on where the card number gets typed. If customers pay on a page the gateway hosts, you get the quickest setup and the lightest security burden. If payments live inside your own website or software, an...

Enterprise Payment Platform: What to Look For When You Outgrow a Basic Processor

by Allen Kopelman | Oct 20, 2026 | Uncategorized

An enterprise payment platform is the setup a business moves to when one simple payment app can no longer carry its volume, its payment types or its accounting. The short answer to what you should look for: your own underwritten merchant account, card and ACH on one...