Nationwide Payment Systems 

Presented by Allen Kopelman, CEO — Nationwide Payment Systems-Host of B2B Vault: The Biz2Biz Podcast 

AI OVERVIEW

The Challenge 

Outgrowing QuickBooks POS?

The first retailer had been operating on QuickBooks POS for years. When Intuit discontinued support for QuickBooks POS, the business found itself with: 

• No software updates 

• No security enhancements 

• No PCI-compliant integrated payment options 

• Limited inventory management capabilities 

• Increasing operational inefficiencies 

The owner knew the system was becoming a liability but was concerned about the cost and complexity of changing platforms. 

Stuck on an Aging Legacy POS System?

The second retailer was using an older retail POS platform that lacked modern features and integration capabilities. Staff were spending excessive time managing inventory manually, reconciling transactions, and handling customer service issues caused by inaccurate inventory counts. 

The business was also paying thousands of dollars every month in credit card processing fees without any strategy to offset those costs. 

Why NCR CounterPoint Was the Right Solution 

After evaluating both businesses, Nationwide Payment Systems recommended NCR CounterPoint, one of the most powerful retail management systems available today. 

Unlike basic POS systems, NCR CounterPoint is designed specifically for retailers with complex inventory requirements and multi-department operations. 

NCR CounterPoint Is Ideal For: 

• Feed Stores 

• Garden Centers & Nurseries 

• Sporting Goods Stores 

• Pet Supply Stores 

• Farm & Ranch Supply Stores 

• Hardware Stores 

• Paint Stores 

• Outdoor Equipment Dealers 

• Bicycle Shops 

• Liquor Stores 

• Specialty Retailers 

• Multi-Location Retail Operations 

• Gun & Firearm Retailers 

• Apparel & Footwear Stores 

• Automotive Parts Stores 

These types of businesses often manage thousands—or even tens of thousands—of SKUs and require advanced inventory controls that many cloud-based POS systems simply cannot provide. 

The Solution 

Nationwide Payment Systems developed a comprehensive modernization strategy that included: 

NCR CounterPoint POS Installation 

The businesses received: 

• Modern POS terminals 

• Customer-facing payment devices 

• Integrated EMV payment processing 

• Advanced inventory management 

• Purchase order automation. 

• Customer loyalty capabilities 

• Detailed reporting and analytics 

Seamless Data Migration 

NPS handled the migration process, ensuring: 

• Customer records were preserved. 

• Inventory data transferred accurately 

• Historical sales information remained available. 

• Employee disruption was minimized. 

Integrated Payments 

By integrating payment processing directly into NCR CounterPoint, both retailers eliminated: 

• Manual key entry errors 

• Reconciliation issues 

• Duplicate data entry 

• Security concerns associated with standalone terminals 

The Dual Pricing Strategy 

One of the most impactful parts of the project was implementing Nationwide Payment Systems' Dual Pricing Program. 

What Is Dual Pricing? 

Dual pricing allows retailers to display: 

• A cash price 

• A card price 

Customers who choose to pay with a credit card pay the posted card price, while cash-paying customers receive a discount. 

This strategy is fully disclosed, transparent, and compliant when implemented properly. 

The Impact 

Before implementing dual pricing, both retailers absorbed 100% of their processing expenses. 

After implementation: 

• Thousands of dollars in monthly processing expenses were eliminated. 

• Profit margins improved immediately. 

• The businesses retained more revenue from every sale. 

The Numbers for ncr counterpoint and dual pricing

Retailer #1 

Before NPS 

• Using unsupported QuickBooks POS 

• High monthly processing fees 

• Limited inventory controls 

• No integrated payments 

After NPS 

• NCR CounterPoint installed 

• Dual Pricing Program activated. 

• Modern payment acceptance system 

• Real-time inventory tracking 

Monthly Savings: Approximately $7,500 

Retailer #2 

Before NPS 

• Legacy POS system 

• Manual processes 

• High payment acceptance costs 

• Limited reporting 

After NPS 

• Full NCR CounterPoint implementation 

• Integrated payment processing 

• Enhanced inventory management 

• Dual pricing enabled 

Monthly Savings: Approximately $9,000 

The Unexpected Benefit: The POS System Paid for Itself 

Many retailers assume a POS upgrade is simply another business expense. 

For these businesses, the opposite was true. 

Because the Dual Pricing Program significantly reduced payment acceptance costs, the monthly savings generated by the program effectively covered the investment in the new NCR CounterPoint system. 

Return on Investment 

Both retailers recovered their implementation costs within approximately: 

3 to 6 months 

After that period, the savings continued directly to the bottom line. 

Instead of viewing the POS upgrade as an expense, the retailers viewed it as an investment that generated an ongoing return. 

Operational Improvements Beyond Cost Savings 

The benefits extended far beyond payment processing. 

Better Inventory Management 

Retailers gained access to: 

• Real-time inventory visibility 

• Automated reorder points 

• Vendor management tools 

• Purchase order generation. 

• Inventory forecasting 

Faster Checkout Experience 

Customers experienced: 

• Shorter wait times 

• Faster payment processing 

• Contactless payment acceptance 

• Improved overall shopping experience. 

Better Business Intelligence 

NCR CounterPoint provided management with powerful reporting tools including: 

• Top-selling products 

• Department performance 

• Seasonal trends 

• Employee productivity 

• Customer purchasing habits. 

These insights allowed owners to make smarter business decisions based on real data. 

Future Growth Opportunities 

Perhaps most importantly, NCR CounterPoint positioned both businesses for future growth. 

The retailers now have access to: 

• E-commerce integration 

• Customer loyalty programs 

• Advanced marketing tools 

• Multi-location management 

• Mobile inventory capabilities 

• Integrated accounting workflows 

Instead of simply replacing an outdated POS system, they invested in a platform capable of supporting their business for years to come. 

Conclusion 

When these two retailers approached Nationwide Payment Systems, they were facing the same challenges many retail businesses experience today: outdated technology, increasing operational inefficiencies, and rising payment processing costs. 

By implementing NCR CounterPoint and introducing a Dual Pricing Program, Nationwide Payment Systems delivered a complete retail modernization strategy that improved efficiency, reduced expenses, enhanced customer experiences, and generated significant monthly savings. 

The most impressive result was simple: the savings from reduced payment processing costs paid for the new POS system in just a few months. 

For retailers operating on QuickBooks POS, Microsoft Dynamics RMS, legacy systems, or older versions of NCR CounterPoint, this case study demonstrates that upgrading is not merely a technology decision—it is a profitability decision. 

Ready to Modernize Your Retail Business? 

Whether you operate a feed store, nursery, sporting goods store, pet store, hardware store, farm supply center, or any retail business with complex inventory, Nationwide Payment Systems can help you upgrade to NCR CounterPoint while reducing your payment processing costs. 

Schedule a consultation today and discover how your POS system can become a profit-improvement tool instead of just another expense.